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Making Mental Models: Advanced Edition.

6" by 4" PDF format for mobile devices and computers. 20 chapters, 30043 words, 49 diagrams. December 2021.

Mental Models are the special block diagrams so essential to effective troubleshooting, design, and technical communication. Learn how to create high quality Mental Models useful to you, your team, and your organization.

Managers appreciate how team-wide Mental Models give the team a common language for troubleshooting and design. Directors appreciate a common language and techniqes, plus seamless cross-shift and cross-timezone handoffs.   more information


More Information

Page numbers for your Table of Contents and Index may vary slightly, but will be accurate for your book. Please remember that, to fit mobile devices, each page is 4 inches wide by 6 inches long, so the high page numbers do not mean it's a long book. If this book were the size of letter paper, it would be about 80 pages, a fairly short book. Its concepts, however, are advanced and can be challenging. Which is why there's a prerequisite to reading it.

Prerequisite For Reading This Book

This is a very advanced book that assumes the reader knows the Universal Troubleshooting Process. Therefore, in order to get your money's worth from this book, you need to first have read ONE of the following:

Having attended the Troubleshooters.Com Universal Troubleshooting Course also fulfills this prerequisite.

Table of Contents

Click for PDF of Table of Contents


Click for PDF of Index

Mental Model Construction Examples In This Book

This book features the following start to finish Mental Model making examples:

  1. Bicycle (one chapter, simple)
  2. Rotary Lawn Mower (two chapters, moderately difficult)
  3. Runit computer init system (two chapters, difficult)
  4. Dog waste collection robot (one chapter, moderately difficult)

#1 through #3 are Mental Models of existing systems. #4 is a Mental Model construction walkthrough for a so-far non-existing now being designed.