Give the customer or user care instructions:

Often the customer or user inadvertently did something to cause the problem. By (tactfully) giving him or her instructions on how to avoid repeat problems, the customer will perceive a better level of service and you'll free up time that would have gone to repeat repair.

Tell your co-workers:

By sharing your finding with your co-worker, you can save him or her hours of troubleshooting similar problems. Additionally, it's part of your Take Pride step.

Document the symptom and description:

Same as above. Note that some shops have databases to document this information.

[ UTP page | Email Steve Litt | Troubleshooters.Com ]

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