Trouble shooters. Com Bookstore presents,
The Manager's Guide to Technical
Second Edition
As a manager, the last thing you want to see in your department are fire fighting, finger pointing, snide jokes from users, handoff problems, excuses, and all the other troubles resulting from deficient troubleshooting. This book brings details troubleshooting best practices and how to work with your crew to implement those best practices, including process, mindset, and tactics.
As you know, high productivity troubleshooting increases productivity, increases revenue and profit, decreases costs, and greatly improves brand. The brand of your company, of your department, of your crew, and of you. Managing productive Troubleshooters is a great career move.
This is the book's second edition. New for this edition are:
If you purchased the First Edition, at full price, between August 1, 2015 and August 2, 2016, email me to receive the Second Edition for only five dollars. This special price is good until October 1, 2016.
If you purchased the First Edition, at full price, between June 1, 2016 and August 2, 2016, email me to receive the Second Edition free of charge. This special price is good until October 1, 2016.
Except in extraordinary circumstances, you'll receive this book, at the email address you used for Paypal, within two business days after payment. Usually much quicker.
Please be sure you can receive email at the email address you used to pay with Paypal. If you cannot, either note the desired email address to which your book should be emailed, or email Steve Litt with the desired address.
This book can be read using whatever PDF reader software is available on your device or computer.
This book is printed in clear 12 point Century Schoolbook font in a 3"x5" PDF footprint, making it readable, by people with 20/20 vision, on devices as small as 3 inches wide and 5 inches tall. Those with moderate visual problems can read it landscape on a 3"x5" device, paging down to see each page's bottom. Those with very bad vision can use a larger tablet or even a laptop or desktop.